Shipping policy
UPDATED 7/3/2023
Currently, all in-stock items are shipping within 7 BUSINESS DAYS.
Order are shipped according to the method customers choose at checkout. The cheapest option is via USPS First Class. Please understand the current state of USPS has not improved since Fall 2020 and USPS is very unpredictable and unreliable.
The shop is not liable for issues such as lost or stolen mail or incorrect address provided at checkout. We do our best to work with you in these scenarios, but once the item is shipped it is the responsibility of the customer and the courier.
Instagram/Facebook Orders: Starting July 2023, these orders will be prioritized and will ship within 3 business days. If an order cannot be fulfilled within that time frame, you will be refunded and notified with no penalty! You can always re-place the order at another time!
No pre-orders or handmade items are available via Instagram shops, orders cannot be combined with orders placed via Instagram.
Made to Order Items: estimated timeframes for productions are included in all product descriptions for items made by hand. Please pay attention to these as placing an order constitutes an agreement to the timeframe :)
Pre-Order and Pre-Sale items: estimated timeframes for fulfillment are included in all product descriptions for items not yet in stock. Please pay attention to these as placing an order constitutes an agreement to the timeframe :) Pre-Order items are inherently unpredictable due to uncontrollable factors, such as manufacture error or courier error.
If your order contains any pre-order items, the order will ship once all items are ready. If you'd like non-preorder items to ship separately, please place multiple orders!
Combining Orders: As a general rule, if we notice multiple orders from a single customer are placed in a short timeframe, the shipping will be combined and overages to shipping fees will be refunded. However this is not guaranteed!
International Orders: We are USA based and as of now are continuing shipment to the UK and EU. The situation is rapidly evolving, but if your location is available at checkout, we are still shipping to you :) Please keep in mind that International Mail is currently very slow. All orders shipped via USPS First Class International can take anywhere from 2 weeks to several months. The shop is not responsible to customs or import duties at the point of entry to your country.
Forced Returns: Items that do not go through the shop's return process will not receive a refund. This includes:
- Refusing an item from USPS without prior contact with the shop
- Refusing to pay import duties etc.
- Any method to force an item back to the shop without contacting the shop first